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SERVICE TECHS: OUR UNSUNG HEROES

We’re celebrating some of the unsung heroes of our industry: the service technician. They are the first line of defense, making sure your Cat® products are ready to go wherever and whenever you need it.
They are service technicians.

Whether they work for a Cat dealers worldwide, a local repair shop, or directly for you, these women and men are critical to the success of your business. The services these technicians provide are critical for our customers to help keep their businesses operating by offering unmatched product support. Technicians work in a fast-paced environment, and they understand both the iron and technology on Cat products.

Qualified technicians do so much more than turn wrenches. They understand your business. They understand your industry. They have access to all the latest tools and technology. And they have a team of people who serve as mentors, who guide them and help them learn to be the ultimate troubleshooters, doing their best to figure out the problem the first time. Plus, when they work for Cat dealers, they’ll have access to Caterpillar engineers for the really tough challenges.

Caterpillar’s latest trial video highlights Cat dealers' technicians who test their skills through an obstacle course. The challenges are similar to problems technicians must solve when working on a customer’s product. Technicians are experts on the latest technology on hundreds of different Cat machines and engines.

THE CAT® TRIAL #10: TECH TEST

Cat Trial 10: Tech Test celebrates the amazing work technicians do and gives them the chance to show off their skills! Technicians work in a fast-paced environment and Tech Test combines that with exciting challenges to test their skill and endurance. The course consists of four challenges:

  • The Cat Can Test. This 3D puzzle is an oversized version of the one that some dealerships use to gauge mechanical aptitude.
  • Cat engines, matching to specific applications.
  • Troubleshooting challenge, which tests their knowledge of Cat services.
  • Use the Cat App to pull a parts order.

Contestants finish the course by loading the parts into a pickup truck and “delivering” to job site.

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